JX is a made-to-order jewelry factory from raw material to finished item. Because of this particularity, we do not accpet any forms of return and refund for bulk order. But Customers should not be alarmed, our service is thorough.
Sample can be offered before official order. We will send physical sample, or pictures or videos of sample to customers to confirm. Only with approval from customers, then official order will be arranged to be produced. After finishing order, every piece of item will be inspected by our workers, and we trend to take some photos of finished jewelry piece and send them to our customers before delivery. If unfortunately, customers receive items with unacceptable defects, please take photos and send them to us. We usually take one of these following compensation methods,
- Offering a discount equivalent to the amount of defective products for next order
- Sending replacement products with next order
- Open to any other solution from customers
However, quality issues rarely happen. Generally, our quality management will fulfill quality requirements.